RETURN POLICY

By placing an order at our website, you confirm that you have read, understood and accepted the following terms:
With the desire to ensure the interests of customers and improve service quality, you can return or exchange goods for the most comfort and satisfaction.

1. Important Information

  • Our policy is applied for 30 days after completing the delivery procedures. After 30 days, the order is deemed accepted by the customer and no replacement, exchange or refund is possible.
  • You allow delivery within a reasonable time frame, we cannot refund if such force majeure circumstances cause delay in delivery.

2. Order cancellation deadline

If you want to cancel your order, please cancel within 12 hours of purchase. We apologize that we do not support canceling your order after 12 hours.

3. Exchange the ordered product

You can only redeem only orders of equal or greater value that are eligible for a full refund. If you make a new transaction, the system will quickly cancel and complete previous purchases.

4. Cases where Return & Refund policy applies

  • Defective product: If the product received by the customer has a technical defect.
  • The product does not match the description: If the product does not match the description on the website.
  • The product is not the right color: If the color of the product is not the same as the picture on the website.
  • Wrong product quantity: If the quantity of products delivered is not correct compared to the order and you can request a return and refund the excess.

5. Important Information

  • The original shipping fee is not included in the return price.
  • Please see our return instructions for damaged or incorrect items

Contact Us:

  • Phone number:  +1 608-403-3418
  • Address business: 1393 W Jeffrey Dr, Addison, IL, USA
  • Email: [email protected]