01 Our Commitment To Customer Service

Although Harbor Freight is dedicated to offering quick and effective service, there may be times when one of our clients wants to return an item, cancel an order, or be eligible for a refund. The following refund policy is simply meant to explain when and how customers are eligible for a return. If you want a refund, it’s critical that you read and abide by the Refund Policy. If you have any queries about our policy, please contact us by email at [email protected] and we’ll be pleased to explain. No matter how much the consumer paid for shipping, Harbor Freight may deduct its actual shipping expenses from your return. Refund processing can take up to two or three business days in all circumstances.

02 Cancel Order

• Send us an email at [email protected] as soon as you decide to cancel your order to let us know why.
• Order cancellations can be made by email or voicemail, but they don’t take effect until an email confirming the cancellation is delivered. If you like to cancel by phone, kindly ask for a cancellation email.
• Cancellations made within two hours of placing the order will not incur a fee.

03 Return The Order

Although we strive to please all of our clients, returns are occasionally necessary. Under the following circumstances, a customer may return an order to Harbor Freight if they are dissatisfied with it:

• Within 30 days of the mailing date, the product must be returned unopened.
• The returned item was not custom-made. If you have any inquiries about the status of a product’s customisation, send us an email at support@harborfreight.store.

04 This Policy Does Not Apply When

• Products purchased in promotional programs.
• The product is past the exchange deadline mentioned above.
• The product no longer has a label, is used incorrectly, stored in collision or friction with hard objects causing scratches and damage.
• No purchase receipt.
• The product’s accessories are no longer complete (missing buttons, buckles…)
• The product has been used or has the smell of perfume or cosmetics.
• With corporate invoices.

05 Reject Shipment Due To Damage Or Other Reasons

For additional information about receiving packages from Harborfreight, please see our Shipping Policy. Customers may choose to accept delivery of their shipment with minor damage in several circumstances. The customer has the option to reject delivery in the extremely unlikely event that an order is badly damaged by the shipping provider while in transit. If the customer has complied with the shipping guidelines and policies outlined in the Shipping Policy and email sent to the customer, has gotten in touch with Harbor Freight and sent them photos, and has chosen to reject the delivery due to damage sustained during transfer, they may be eligible for a free replacement item or a full refund. The process of reviewing all the data and processing the refund could take 3-5 business days.

06 Disputes & Fraudulent Orders

The client will be responsible for any collection charges and attorneys’ fees if Harbor Freightneeds to use outside resources to get paid for the goods and/or services they received. Harbor Freight maintains the right to start collection attempts and/or charge the transactions in the event that despite following all of its declared policies, the client still files a chargeback with their credit card issuer. fraudulent purchases made from local governments.

07 Exceptions & Modifications

To the added advantage of the customer only, and solely in its discretion, Harbor Freight may offer exceptions to particular portions of the Refund Policy on a case-by-case basis, without invalidating or altering any other provisions of the Refund Policy. The Company may, in its sole discretion, modify the Refund Policy at any time without prior notice in order to further define it and keep it current with changes to products and services. The Refund Policy should begin with the date of the most recent amendment.

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• Phone number:  +1 608-403-3418
• Address business: 1393 W Jeffrey Dr, Addison, IL, USA
• Email: [email protected]